FAQ SLEEPON GO2SLEEP - Frequently Asked Questions (FAQ) for Sleep Monitoring Device

SLEEPON 3.0 Update Notification

Dear SLEEPON Users,

We are excited to announce that our SLEEPON app has undergone a completely upgrade, and the brand-new version SLEEPON 3.0 is officially live! We’ve introduced many exciting new features and improvements to help you better manage and improve your sleep quality.

Highlights of SLEEPON 3.0 app New Features:

New Interface Design: We’ve redesigned the app interface to make it more intuitive and user-friendly, allowing you to easily view and understand your sleep data.
Intelligent Sleep Analysis: With new algorithms and analysis tools, we can more accurately assess your sleep quality and provide personalized sleep suggestions to help you improve your sleep habits.
Hardware Data Synchronization: You can now directly connect your sleep tracker to the app for real-time sleep data synchronization, making it easier to track your sleep trends and changes.

How to Upgrade to SLEEPON 3.0 app?

Search and Download in the App Store: You can find the latest version SLEEPON 3.0 by searching for “SLEEPON 3” in your app store (App Store or Google Play) and download and install it.

SLEEPON 3.0 Firmware Upgrade Instruction

If the current firmware version of your Go2sleep is 3.0.99, it is necessary to upgrade the firmware as soon as possible. Below are the steps for firmware upgrade:

Method 1: Connecting and Pairing with SLEEPON 3 app

During connection and pairing, if the firmware version is old, you will be prompted to upgrade the firmware. Click to proceed with the firmware upgrade.

Method 2: Upgrading via the APP

Open the SLEEPON 3 app, click on [My] – [Device] – [Information] – [Firmware Upgrade], and click to proceed with the firmware upgrade. Please carefully check your firmware version. The current latest firmware version for SLEEPON 3.0 is V4.1.6.

Notes for Firmware Upgrade:

Internet connection is required to download the firmware during the upgrade process. Please ensure a stable network connection.
Ensure that the device and your phone are successfully connected via Bluetooth.
During the upgrade process, keep the device and your phone within 1 meter.
Ensure that the device’s battery level is above 30% during the upgrade process.

SLEEPON 3.0 Firmware Upgrade Unsuccessful

The failure to update the firmware is due to an unstable connection between the Android device and the Go2Sleep device. Please follow these steps to attempt the upgrade again:

Step 1: Pair the device through the phone’s system Bluetooth settings

Go to your phone’s system settings.
Navigate to Bluetooth settings.
Find and pair with the device (Go2Sleep)

Step 2: Return to the SLEEPON 3 app to update the firmware

Open the SLEEPON 3 app.
Go to [My] – [Device] – [Information] – [Firmware Update]. You need to upgrade to version 4.1.6 to complete the process successfully.

Important Notes:

Ensure that the connection between your phone and the device is stable during the update process.
During the firmware update, the device will remain lit with a green light until the update is complete.
If the firmware update fails, the device will restart. You will need to wait approximately 3 minutes before reconnecting. When reconnecting, the device will flash green twice.

How to Migrate Data from current SLEEPON app to SLEEPON 3?

Since SLEEPON and SLEEPON 3 are independent apps, please follow these steps to migrate your data:

Step 1：Bind Your Email (if not already bound)

We provide support for data migration to ensure your data is retained in the new version SLEEPON 3.0. We only offer email or phone number synchronization services, so if you haven’t bound your email or phone number yet, please complete the email binding before syncing data. Follow these steps to bind your email:

Open the SLEEPON 2.0 app and go to [Mine]
Click on [Settings]
Click on [Account settings]
Click on [Email] to complete the binding

Step 2：Register for a SLEEPON 3 Account

Download and install SLEEPON 3 APP, then register with your email (the same email account as before can be used).

Step3：Migrate Your Data

Log in to SLEEPON 3, go to [My] – [Account Security] – [2.0 App Historical Data Synchronization]. On the data migration page, bind your previous 2.0 account (the email account bound in step one), select the language used in app 2.0, and the current time zone of your region.

Step 4：Verify Migration Account Information

The page will display your 2.0 user ID and data count. Click [Bind this account and migrate data] to start the migration, which will be completed within 48 hours. If the displayed 2.0 user ID and data count are incorrect, please re-verify the 2.0 login information and click [Not this account, switch account] to switch accounts again.

Differences between Go2Sleep and Go2sleep3

Hardware Features Comparison

Go2sleep 3 Quick Start Manual

Go2sleep 3 User Manual

Go2sleep 3 APP Operation Guide

Go2sleep 3 Safety Guide

Go2sleep 3 Warranty Precautions

This product comes with a 12-month warranty from the date of shipment.

During the warranty period, we will decide whether to repair or replace damaged parts at no cost, depending on the nature of the damage.

Disclaimer:

Consumers due to improper use, maintenance, storage and damage to the product;

in the absence of our written authorization conditions, the user to disassemble and change the product without authorization;

the product serial number is torn off or can not be confirmed;

no warranty card and warranty card does not match the real thing or altered

Attention:

Need to repair the machine, please contact the local dealer or our company with the warranty card.

In addition, please keep the box for when you need to return.

More than the free warranty period and not in the free warranty regulations of the company can also provide services, but need to charge maintenance costs.

Can fingertip holder used with the new go2sleep 3?

Yes

How can Contact Us ?

Email: service@sleepon.us