Before wearing the Go2sleep 3, the tracker needs to be connected with the app in order to sync the time. The reason is if the tracker runs out of battery and is then charged, it will restart and reset the time, causing inconsistencies.
Solution: Before sleep monitoring, reconnect the device with the app to ensure the time is updated, allowing for accurate sleep time recording at night. Please help try this solution, if still no data, please kindly provide your user account number to us, I will let our backend engineer to check the problem.
Regarding the charging problem [ after showing the full charge green light, when I put it back on the charger (after determining that nothing is lighting up on the device), it starts charging again (orange light) as though it had not been charged at all.], if the product has been full charged and placed on the charger for a long time, this phenomenon can happen. The reason is when the tracker was full charged, it will stop charging even when placing on the charger, after a long time (couple hours), there will be power consumption. When it was placed on the charger again, it will start charging. Please let us know if there is any other problem.
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